marketing.termsOfService

3.1 Account Registration

To access the Services you must create an account and provide accurate, complete, and current information. You are responsible for maintaining the accuracy of your account information and for updating it as necessary.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately at support@vidgram.ai if you become aware of any unauthorized use of your account or any other breach of security. Vidgram is not liable for any loss or damage arising from your failure to protect your credentials.

3.3 Authorized Users

Customer may permit its employees and contractors (“Users”) to access the Services under Customer's account, subject to the seat limits of the applicable subscription plan. Customer is responsible for ensuring all Users comply with these Terms and for all actions taken by Users under the Customer's account. Each seat license is for a single named individual and may not be shared across multiple people.

3.4 Eligibility

The Services are intended for use by business professionals aged 18 or older. By using the Services you represent that you meet this requirement. The Services are not intended for personal, family, or household use.

4.1 Subscription Plans

Access to the Services is provided on a seat-based subscription basis. The features, usage limits, and pricing applicable to your subscription are described on our pricing page or in a separate order form. Subscriptions renew automatically at the end of each billing period unless cancelled in accordance with Section 4.4.

4.2 Payment

By providing a payment method, you authorize us to charge all fees due for your subscription on a recurring basis. All fees are due in advance and are non-refundable except as expressly stated in these Terms or required by applicable law. Fees are exclusive of taxes; you are responsible for all applicable taxes arising from your use of the Services.

If a payment fails, we may suspend access to the Services until payment is received. We will notify you of failed payments and provide a reasonable cure period before suspension.

4.3 Price Changes

We may change subscription pricing at any time. Price changes will take effect at the start of your next renewal period. We will notify you at least 30 days before any price increase takes effect. Your continued use of the Services after a price change constitutes acceptance of the new pricing.

4.4 Cancellation

You may cancel your subscription at any time through your account settings or by contacting support@vidgram.ai. Cancellation takes effect at the end of the current billing period. You will retain access to the Services through the end of the paid period. We do not provide pro-rated refunds for mid-period cancellations unless required by applicable law.

4.5 Seat Changes

You may add seats to your subscription at any time; additional seats will be charged on a pro-rated basis for the remainder of the current billing period. Reducing seats takes effect at the start of the next renewal period.

5.1 Permitted Use

You may use the Services solely for your internal business purposes in accordance with these Terms and applicable law. You are responsible for all content you create, upload, or distribute through the Services.

5.2 Prohibited Conduct

You must not use the Services to:

• Send unsolicited commercial messages in violation of applicable anti-spam laws, including the CAN-SPAM Act.
• Impersonate any person or entity or misrepresent your identity or affiliation in outreach videos or messages.
• Transmit content that is unlawful, defamatory, harassing, fraudulent, or infringes the intellectual property rights of any third party.
• Use the Services to conduct bulk automated scraping of LinkedIn or any other platform in violation of that platform's terms of service.
• Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Services.
• Resell, sublicense, or otherwise make the Services available to third parties outside your organization without our prior written consent.
• Circumvent, disable, or interfere with security features of the Services or any associated systems.
• Use the Services in any manner that could damage, overburden, or impair our infrastructure or that of third-party services we rely on.
• Create, distribute, or send video content that depicts or promotes illegal activity, hate speech, harassment, or explicit material.

5.3 LinkedIn Compliance

Your use of the Services in conjunction with LinkedIn must at all times comply with LinkedIn's User Agreement and applicable platform policies. Vidgram does not guarantee that any particular use of the Services will be permitted under LinkedIn's terms, and we are not liable for any restrictions LinkedIn imposes on your account or activities.

5.4 Outreach Compliance

You are solely responsible for ensuring that your sales outreach activities conducted through the Services comply with all applicable laws and regulations, including anti-spam laws, data protection laws, and any industry-specific regulations. Vidgram provides the platform; it does not review or approve the content of individual outreach campaigns.

6.1 Ownership

As between you and Vidgram, you retain all right, title, and interest in and to the data, content, and materials you upload or create through the Services (“Customer Data”), including your video recordings and prospect information.

6.2 License to Vidgram

You grant Vidgram a limited, non-exclusive, worldwide license to process, store, and use Customer Data solely to provide and improve the Services, comply with legal obligations, and as described in our Privacy Policy. We do not claim ownership of Customer Data and will not use it for any purpose outside the scope of delivering the Services to you.

6.3 Prospect Data Responsibility

You represent and warrant that any prospect or third-party data you input into or process through the Services has been collected lawfully, that you hold a valid legal basis to use it for sales outreach, and that its use through the Services does not violate any applicable privacy law or the rights of any individual. Vidgram processes such data as a service provider or data processor acting on your instructions.

6.4 Data Deletion

Upon termination of your subscription, we will delete or de-identify your Customer Data within 90 days, except where we are required to retain it by law or where you have requested earlier deletion. You may export your data prior to termination using the export tools available in your account.

7.1 Vidgram IP

The Services, including all software, algorithms, designs, trademarks, and content created by Vidgram, are and remain the exclusive property of Vidgram and its licensors. These Terms do not grant you any rights in or to the Services beyond the limited license to use them as described herein.

7.2 License to Use

Subject to your compliance with these Terms and payment of applicable fees, Vidgram grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services solely for your internal business purposes during your subscription term.

7.3 Feedback

If you provide suggestions, ideas, or feedback about the Services (“Feedback”), you grant Vidgram a perpetual, irrevocable, royalty-free license to use, incorporate, and commercialize that Feedback without restriction or compensation to you. You waive any moral rights you may have in such Feedback to the fullest extent permitted by law.

13.1 Term

These Terms commence on the date you first access the Services and continue until your subscription is terminated in accordance with this section.

13.2 Termination by You

You may terminate your subscription at any time by cancelling through your account settings or by contacting support. Termination takes effect at the end of the current billing period as described in Section 4.4.

13.3 Termination by Vidgram

We may suspend or terminate your access to the Services immediately and without prior notice if: (a) you materially breach these Terms and fail to cure the breach within 10 days of written notice; (b) you breach Sections 5 (Acceptable Use) or 6.3 (Prospect Data Responsibility), which we consider incurable; (c) your account is used for fraudulent activity; or (d) we are required to do so by law.

We may also terminate the Services generally upon 60 days' written notice if we decide to discontinue the platform.

13.4 Effect of Termination

Upon termination: (a) your right to access and use the Services ceases immediately; (b) you must uninstall the Chrome extension; (c) all outstanding fees become immediately due; and (d) the following sections survive termination: 6.1, 7.1, 8, 10, 11, 12, 13.4, and 14.

14.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles. You agree that any dispute arising out of or relating to these Terms or the Services will be resolved exclusively in the state or federal courts located in California, and you consent to personal jurisdiction in those courts.

14.2 Dispute Resolution

Before initiating any formal legal proceeding, both parties agree to attempt to resolve any dispute informally by contacting the other party in writing and allowing 30 days to resolve the matter. This requirement does not apply to claims for injunctive or other equitable relief.

14.3 Changes to Terms

We may modify these Terms at any time. If we make material changes, we will notify you by email or through a prominent notice within the Services at least 30 days before the changes take effect. Your continued use of the Services after the effective date constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Services before the effective date.

14.4 Entire Agreement

These Terms, together with our Privacy Policy and any applicable order forms, constitute the entire agreement between you and Vidgram with respect to the Services and supersede all prior or contemporaneous understandings, representations, and agreements, whether written or oral.

14.5 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

14.6 Waiver

Vidgram's failure to enforce any right or provision of these Terms will not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative of Vidgram.

14.7 Assignment

You may not assign or transfer these Terms or any of your rights or obligations hereunder without our prior written consent. Vidgram may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of its assets without your consent. These Terms are binding upon and inure to the benefit of the parties' permitted successors and assigns.

14.8 Force Majeure

Neither party will be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including natural disasters, acts of government, internet outages, third-party platform outages, or other events outside a party's reasonable control.

14.9 Notices

All legal notices to Vidgram must be sent in writing to legal@vidgram.ai. Notices to you will be sent to the email address associated with your account. Notices are effective upon receipt.